Parts Return Policy
PARTS MUST BE RETURNED FOR CREDIT SUBJECT TO THE FOLLOWING:
PARTS MUST BE:
- In new and saleable condition and in their original packing
- Accompanied by the original shipping list or invoice
- Returnable to our supplier
- Not replaced or discontinued
- A minimum of $5.00 per extended line item value on stocked parts
- A minimum of $35.00 per extended line item value on non-stock parts
NON-RETURNABLE PARTS INCLUDE BUT ARE NOT LIMITED TO:
- Parts with a “1” in the NR column of the shipping list
- Electrical parts (with the exception of Exchange Cores).
- Goods cut to length (hose, wire, tubing, etc.)
- Opened kits (seal kits, gasket kits, etc.)
- Literature
- Glass
- Made as ordered parts
HANDLING CHARGES FOR ACCEPTABLE RETURNS ARE:
- Stocked parts returned with 0-10 calendar days of purchase…… No charge.
- Stocked parts returned with 11-60 calendar days of purchase…………15%.
- Stocked parts returned after 60 calendar days…………………………..50%
Non-Stock parts returned within 0-60 Calendar days………………….15%
Non-Stock parts returned after 60 calendar days will not be accepted
Cores for Caterpillar re-manufactured products or Wagner Exchange components must be returned within 30 calendar days or the core charge will be subject to forfeiture
ONLINE ORDERS
In addition to the policies contained here within, the following stipulations apply to orders placed via all eCommerce platforms provided by Wagner Equipment Co.
- Initiation of a parts return request must be made by contacting a Wagner Equipment location via phone, email, or in-person.
- Parts must be returned to a Wagner Equipment location within 60 days of purchase, as documented by the electronic system for which the parts were ordered.
- If shipping charges were incurred for the parts being returned, these charges will not be refunded.
- Upon receipt, inspection, and acceptance of returned parts, credits are typically issued within 2-3 business days.
