Wagner Customer Service Telephone Survey Begins in 2009

Wagner Equipment Co. is pleased to announce a new way of helping our customers help us. Beginning in early 2009, we will start conducting random telephone interview with our customers based on your recent visit to one of our facilities. We will be utilizing a vendor, The Daniel Group, to conduct the brief telephone surveys. The Daniel Group has been helping several North American Caterpillar dealers since 2004 conduct similar customer satisfaction programs. Their staff is well versed in Caterpillar products and dealership practices. The goal for this initiative is to use the survey results to help us continue to improve services to you.

 

In order to do this, we need to understand our customers’ expectations and to document where there are gaps between those expectations and their actual experiences. Documenting our customer’s needs will be even our first step to improving our relationship with you. Your feedback will provide us with the necessary information to improve your experience with our company.

 

Starting next year, we will begin randomly calling customers that have recently conducted business with us. If you can give the Daniel Group telephone representative three to five minutes of your time to answer a few basic questions on your recent visit to Wagner Equipment Co., Wagner Rents or any other of our facilities, we will certainly appreciate it.

 

As always, we appreciate your business and are constantly striving to improve our products and services to you. Your feedback is very valuable – Your Voice, Our Action.

 

Thank you.